EELS Returns & Warranty for Match Day Gear
At eelsmembership.com, your satisfaction is our top priority when you purchase your Parramatta Eels match day gear. Our hassle-free returns and comprehensive warranty policy are in place to ensure your peace of mind.
EELS Returns Policy
- 30-Day Guarantee – You can return your Parramatta Eels match day gear within 30 days from the date you receive it.
- Requirements – To be eligible for a return, the items must be unused, with all original tags attached, and in the original packaging.
- Initiating a Return – Simply reach out to our customer support team with your order details to begin the return process.
- Refunds – Once we receive and inspect your returned items, a full refund will be credited back to your original payment method. Note that original shipping costs may not be refundable.
EELS Warranty Coverage
We stand behind the quality of our Parramatta Eels match day gear. Enjoy a 1-3 year limited warranty (duration depends on the specific item).
Our warranty covers the following:
- Defects in manufacturing concerning materials or how the item was assembled.
- Issues with the durability of stitching, printed designs, and the material itself.
What isn’t covered:
- Typical wear and tear from regular use, such as minor fading or slight pilling of the fabric.
- Damage resulting from improper use, accidents, or unauthorized alterations.
- Damage due to not following care instructions or unauthorized modifications.
Making a Claim
If you have an issue, contact our customer support team. Please include your proof of purchase, photos highlighting the problem, and a brief explanation.
Possible resolutions:
- A direct replacement of your Parramatta Eels match day gear.
- If appropriate, we can guide you through a simple repair or provide advice.
- Connections to local professionals who can assist you.
EELS Need Help?
Our customer support team is ready to assist you! If you have questions about our return policy, exchanges, or warranty claims for your Parramatta Eels match day gear, please visit our Contact Us page. You can also reach us by phone at 502-383-6070, or email us at support@eelsmembership.com.