GEAR QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
We want you to be completely satisfied with your Parramatta Eels match day gear. We take pride in accurately representing our products online, but slight variations can occur.
Don't worry, those differences are usually due to minor things like screen settings or the manufacturing process. The quality and performance of your Eels gear are always guaranteed!
Where can I view my sales receipt?
Need proof of your Eels gear purchase? After completing your order, you can easily view and download your sales receipt from your account order history. Simply log in to your PARRAMATTA EELS MATCH DAY GEAR account, navigate to “My Orders”, select the relevant order, and click “View Receipt”. Plus, a copy of your receipt is automatically sent to your email after checkout for your convenience.
How can I return an item?
Need to return your Parramatta Eels gear? We've made the process simple!
Here's how:
1. Visit "My Orders" in your account.
2. Find the order with the item you want to return and click "Return Request".
3. Follow the instructions to send your item back within the specified return window.
Once we receive your return and confirm it's in good condition, we'll process your refund to your original payment method.
Will you restock items indicated as "out of stock?"
Missed out on that limited-edition Parramatta Eels jersey? Don't worry! We frequently update our stock with new arrivals and restock popular items. To be the first to know when your desired gear is back in action, sign up for restock notifications on the product page. Get notified the moment it's available and show your Eels pride!
Where can I ship my order?
At Parramatta Eels Match Day Gear, we deliver the Blue & Gold spirit globally! Choose your country at checkout to see shipping options and costs. Gear up and show your Eels pride, no matter where you are! Shipping times vary by location.
YOUR EELS MATCH DAY HQ